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When it’s only about technical phone issues, then apple phone users experience a challenge trying to contact Apple customer care. You can expect frustration being such a client. What usually happens is the customer care guiding you to the nearest Apple store where you can get the technical support you wish to have. Well, that works perfect for the users living just steps away from the Apple stores. They can get their phones fixed and repaired as necessary. However, it’s a different case for those living in the rural regions. To them, it having their questions answered that matters more.
While there are complaints all over the world about Apple support, the UK is different. Apple has come out to declare that contacting their customer care while at the UK is excellent. That is good news. However, it is a global brand and the services vary with the country or store you are served at.
Apple as a global brand info
Who doesn’t know about Apple? It is a company well recognized all around the globe. Its brand is irresistible wherever you may be. It is among the companies that have revolutionized computers and technology at the global scale. What does Apple majorly do? Being a tech base company, software development, design and retail of these software and their electronics form their main lines of operation. Coming to life of the iPhone number one introduced Apple into the global market. With its outstanding logo, the brand was ready to square it out with other software and electronics brands. For sure, Apple has made its mark with regard to communication.
Having been invented in 1976 by a gentleman by the name Steve Jobs, the brand is now among the profitable businesses there is on earth. Apple is leading the way with regard to revenue but second in the world with regard to mobile tech manufacturing. It was back in 2014 when the company was valued to be worth 700 billion dollars. By now, you can expect the values to have gone up. It has around 500 retail stores well distributed across 17 countries.
Brand loyalty works best for Apple compared to other companies. You see it all over the movies and adverts. As it comes out, people who prefer Apple products from the word go stick to the brand. Apple is leading the way in brand loyalty, a thing we only saw with Coca-Cola previously.
Apple support service
Everybody agrees that Apple is a superior brand second to none. However, there have been a series of complaints regarding the Apple customer service offered by Apple. Although not in all countries, some countries are making the most complaints obviously attracting attention of everybody else. Unlike other brands, Apple is not the company you expect to have super call centers. Home support is the approach taken. Operators are well trained intensively for a duration not less than 6 months and they work at home. Plenty of home operators are hired translating to a lesser waiting time.
Global trump by Apple is majorly due to the loyal clients who the greatest bit in following. Under no circumstance will these users part ways with Apple and its products. Even with Apple being proud of that, it has come to their senses that improving their customer support will go a step further in keeping the followings on the rise. Getting the exact contact number of the closest Apple store is a problem that exists for many users. Websites are coming up to help deal with the issue.
How to contact Apple support service tips
First tip says you confirm that you have the right contact number of the store closest to your location. Picking just any other number online could misguide you. And as you know, Apple is a brand big to cover every corner of the earth. Calling a representative a continent apart will surely not help much.
Where you need a technician to look at your Apple phone, being proactive is the way to go. Calling the Apple representative will most likely result to the solution of you having to make an appointment with the nearest technician. Well, that’s fine. But the bad side of that is delays. It ca take over three weeks to schedule an appointment with the store. Although delays are for certain locations only, calling the customer support service ASAP will be the only solution as far as speed in Apple phone repair is concerned.
Showing integrity to the representatives on the phone is out tip number three. They are just agents and not the real technicians. You can guess they won’t have much of a solution rather than directing you to the stores you will get actual help. Furthermore, they might also not have the power and mandate to provide certain solutions e.g. refunds. Rather than raising the temperatures high, you would rather go slow on them.
Apple representatives are only there to help clients with the correct details. Without Apple ID or serial number of your device, expect no service. Before anything starts, the representatives will ask for these details. Be ready with them and save time having to recall the representative.